Lauren Kopycinski

DXL Rewards points are earned on merchandise purchases made within the U.S. in stores or online (to be delivered domestically within the Continental U.S.) Points will not be issued for gift card pu...

If you have any questions regarding the DXL Rewards program, call the DXL Rewards Hotline at 1-855-746-7395 or click here for Customer Service Our Customer Service Center hours are: Monday thru Fri...

Both programs are traditional points-based programs, however, the new program is based on spend and has three tiers instead of 4. Members receive bigger and better benefits! You earn points on ever...

Purchase history from the old program will not be transferred to the new program.

All certificates issued in the old loyalty program expired on January 22, 2025.

In November 2024, all Loyalty points were converted into reward certificates and emailed out to members. After November 16, 2024, purchases no longer accumulate points under the old loyalty program.

At DXL, we’re all about customer choice. Signing up for the new program allows you to confirm your participation, as well as update your personal information.

All customers are being asked to re-enroll in the new reward program to ensure we have your permission to opt you in, and to allow you to update your personal information.

Once your points have converted to rewards, you cannot reverse it. Dollar rewards cannot convert back to points or be exchanged for dollar rewards of different values.

If a return or exchange is made, the points associated with the initial purchase will be reconciled on your loyalty account to reflect the return/exchange. Point balances may become negative if poi...