What happens to my DXL Rewards points when I cancel or return my order?

If a return or exchange is made, the points associated with the initial purchase will be reconciled on your loyalty account to reflect the return/exchange. Point balances may become negative if points have already been redeemed for a reward certificate.

Here are some examples: When you return or exchange an item, your points may be adjusted based on the value of the return or the new purchase. If a Classic customer returns a $100 purchase, their points will be reduced by 1,000 points ($100 x 10 points = 1,000 points). If they make an exchange and the new item costs more, their points will be adjusted upward based on the difference.

Regarding negative point balances: if a customer makes a return that reduces their points by 1,000, but they only have 700 points in their account, their balance will show as -300 points. This negative balance will remain until they make an additional purchase to earn more points.