Joining & Managing Your Account
- What is the DXL Rewards Program?
- How do I join the DXL Rewards program?
- Who may participate in the DXL Rewards Program?
- Can I combine points from multiple loyalty accounts into a single loyalty account?
- Why do I need to sign up for the new program if I was already part of the old one?
- What happens if I opt out of DXL Rewards?
Earning & Managing Points
- How do I earn points?
- How do I earn points on my in-store purchases?
- I should have earned points for an eligible purchase, but I don't see the points added to my total points balance. What should I do?
- Where do I see my purchases with points?
- Do my DXL Rewards program points expire?
- When shopping online, must I be signed into my online account to receive DXL Rewards Points for my Web purchases?
Rewards Certificates
- How do I redeem my Rewards Certificates online?
- How do I Redeem My Rewards Certificates in store?
- Do my DXL Rewards Certificates expire?
- Once points are converted to a Rewards Certificate, can I reverse it?
- Do I receive a credit if I apply a reward dollar amount that exceeds the total value of my purchase?
- How will I receive my reward certificates?
Tier Benefits
- What are the different tiers in The DXL Rewards program and what do they mean?
- How long do I hold my Tier Status?
- How can I move to the next tier?
- How many points do I receive per tier on eligible purchases?
- How do I achieve The DXL Rewards program Classic status?
- How do I achieve The DXL Rewards program Premium status?
Returns and Adjustments
Transition from the Old Program
- What is the difference between this program and the old program?
- Did my purchase history transfer from the new program to this program? Will I get credit for past purchases?
- What happened to my old certificates?
- What happened to my old points?
- Why do I need to re-enroll?
- I thought I was already a member of the DXL Rewards Club?