You can check your order status in two ways:
- From your online account by viewing your Order History
- Using the Order Status tool by entering your Order Number and the email address used to place your order
You can access Order Status from either the header or footer of our website.
Mobile Phone: Header Navigation
From the mobile header, tap the Navigation Menu icon to open the menu.
Select Order Status from the menu options.
Enter your Order Number and the email address used to place the order.
Click Show Order Status.
Mobile Phone: Footer Navigation
Scroll to the bottom of the page.
Open the Orders & Support menu.
Select Order Status.
Enter your Order Number and the email address used to place the order.
Click Show Order Status.
Desktop: Header Navigation
Select the Order Status icon from the website header.
Enter your Order Number and the email address used to place the order.
Click Show Order Status.
Desktop: Footer Navigation
Scroll to the footer of the website.
Select Order Status under the Orders & Support section.
Enter your Order Number and the email address used to place the order.
Click Show Order Status.
Comments
6 comments
I still can't find my purchases
I ordered four pairs of pants 6 days ago they said 6 days ago would be here in 3 days still don't have anything
How do I find my order status
I cannot find my order status
No where to check the physical order tracking. DXL gaslighting at this point.
Thank you for your feedback. We understand finding Order Status wasn’t as clear as it should be, so we’ve updated this article with more detailed instructions and screenshots to help guide you through the process.
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